The material on this website is owned or licensed by ‘Southern Downs Ex-Services Association Queensland Incorporated’ ABN 89 554 766 023, hereby known as; (SDESA Qld Inc), unless we indicate otherwise. You may make a copy of the material for your personal use. You are not otherwise authorised to copy, reproduce or communicate the material without our prior written permission.
The material on this website is intended to provide general information about SDESA Qld Inc and, in summary form, about its services. While we have used all reasonable endeavours to ensure that the information on this website is as accurate as possible, we cannot guarantee that the material is accurate, complete, current or fit for any purpose.
WHOSE PERSONAL INFORMATION DO WE COLLECT?
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The personal information we collect includes: Your name, physical address, e-mail addresses, phone numbers, gender, date of birth, occupation and other information to assist us in conducting our association, providing and marketing our services; information about volunteer executive and committee of management, as required in the normal course of human resource management and the operation of an association; and information about current and previous Veterans Support and Advocacy Service Aust Inc (Warwick Auspice) suppliers and clients with whom VSASA (Warwick Auspice) and SDESA Qld Inc has dealings.
We will only collect your sensitive information if you have consented to us doing so – for example, as part of information collected about volunteer executive and committee of management volunteers for association and human resource management purposes; or where required or permitted by law. We will never ask you for your credit card details by email. We do not store credit card or bank details when you purchase services and/or goods from us using credit or banking providers.
HOW DO WE COLLECT PERSONAL INFORMATION?
We only collect personal information by lawful and fair means. We usually collect personal information from: face-to-face meetings and telephone calls; business cards; electronic communications – for example, e-mails and attachments; forms filled out by people, including as part of attendance at SDESA Qld Inc or through acquiring a service from us; subscriptions to newsletter materials such as electronic and or emails about promotions; third parties – for example, from agencies and your representatives or agents; and our website and social media pages, including if you use them to contact us.
WHY DO WE COLLECT PERSONAL INFORMATION?
We collect the personal information: necessary for us to provide you with the services you have requested from us, including welfare services; for advocating purposes and to provide you with information about services that may be of interest to you; to improve the services we provide; and to enable us to conduct our association and meeting our legal and regulatory obligations. If you do not provide your personal information, we may not be able to supply the requested service, voluntary employ you or otherwise deal with you.
HOW WE DEAL WITH UNSOLICITED PERSONAL INFORMATION?
If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the Australian Privacy Principles had we asked for it, we will destroy or deidentify the information if it is lawful and reasonable to do so.
DO YOU HAVE TO DISCLOSE YOUR IDENTITY WHEN DEALING WITH US?
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym depending on our assessment of the circumstances.
USE OF PERSONAL INFORMATION:
We only use your personal information for the purpose for which it was provided to us, for related purposes (for personal information excluding credit eligibility information) or as required or permitted by law. Such purposes include in the ordinary course of conducting our association. For example, supplying welfare services, acquiring products and services, responding to your enquiries and feedback, and providing information about our events, news, publications and services that may be of interest to you; market research and service development, so that we are able to better understand our members’ needs and tailor our future services accordingly; performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, credit and risk management, training, quality assurance and managing suppliers; volunteer employment-related purposes, such as recruiting and providing services to members; as part of a sale (or proposed sale) of all or part of our association; and other purposes related to or in connection with our association, including meeting our and obligations to third parties and for internal governance purposes.
DISCLOSURE OF PERSONAL INFORMATION:
We may disclose, and you consent to us disclosing, your personal information to third parties: engaged by us to provide welfare or services, or to undertake functions or activities, on our behalf. For example, processing claims to the Department of Veterans Affairs, managing databases, marketing, research and advertising; that are authorised by you to receive information we hold; that are our association partners, joint ventures, partners or agents; as part of a sale (or proposed sale) of all or part of our association. For example, we may disclose information to our external advisers and to their external advisors. Another example is where disclosure is reasonably required to obtain legal advice, instruct our solicitors to prepare legal proceedings, conduct legal proceedings or investigate suspected unlawful activity or serious misconduct; or as required or permitted by law.
MARKETING USE AND DISCLOSURE:
We may use and disclose your personal information (other than sensitive information) to provide you with information about our services that we consider may be of interest to you. You may opt out at any time if you do not, or no longer, wish to receive association and promotional material. You may do this by contacting us via e-mail or in writing at the address below and requesting that we no longer send you association or promotional material; or where applicable, clicking the “Unsubscribe” button.
USE OR DISCLOSURE OF SENSITIVE INFORMATION:
We will only use or disclose your sensitive information for the purpose for which it was initially collected or for a directly related purpose, as required or permitted by law, or where you consent to the use or disclosure.
DISCLOSURE OF PERSONAL INFORMATION OVERSEAS:
We do not disclose personal information to third parties outside Australia, unless required or permitted by law.
HOW IS MY PERSONAL INFORMATION KEPT SECURE?
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, including use of firewalls, password access and secure servers; restricting access to your personal information to members and those acting on our behalf who are authorised and on a ‘need to know’ basis; retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer, and entering into confidentiality agreements with staff and third parties. Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information, we hold about you is not accurate, complete or up-to-date, or if your information has changed, please let us know as soon as possible. ACCESS: You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
If you believe that personal information, we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections you have requested (for example, because we consider that the information is already accurate, up to date, complete, relevant and not misleading), we are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.
We do not adopt, use or disclose government related identifiers except as required or permitted by law.
If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact our Privacy Officer using the details below. You will need to provide us with details of your complaint, as well as any supporting evidence and information. We will review all complaints received and our Privacy Officer will respond to you. If you are not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
HOW TO CONTACT US:
Effective date: 1st March 2019
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